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Courses

Effective Training Methods

Course Description

Effective Training Methods presents the nature and principles of adult learning with specific applications to employee training and development (T&D) in business, governmental, and non-profit organizational environments. The course focuses not only on the more traditional components of effective T&D, but also on its broadening role in organizations. The student will gain theoretical and practical (applied) perspectives on needs assessment, design, development, delivery, and evaluation of training and development programs.

Students will Learn

  • To identify training needs and write training objectives   
  • To analyze job tasks for purposes of planning and training   
  • To select appropriate training methods   
  • To plan and conduct small group or class training activities   
  • To describe methods of training program evaluation   
  • To explain the basic theory and ideas behind the ADDIE and other training models   
  • To develop a training manual for a specific position   
  • To present a training class for a specific position

Course Modules

Module 1 – Employee Learning and Strategic Training   

  • Learning Objective:Analyze the forces influencing the workplace and learning, discuss the key components of learning and intangible assets, evaluate business strategy and its impact on training, define a learning purpose, and conduct a SWOT analysis.

Module 2 – Needs Assessment, Generations, and Learning & Transfer of Training   

  • Learning Objective: Determine if a Needs Assessment is appropriate, understand Gap analysis and the roles of organizational, person, and task analysis, analyze the different generations and their impact in the workplace, assess learning styles, and discuss the impact of the different learning theories.

Module 3 – Presentation Skills and Traditional Training   

  • Learning Objective: Analyze the different types of presentations and how a presenter will respond to different groups, define traditional training methods, and assess the impact of traditional training methods on your training courses.

Module 4 – Program Design and Assessment   

  • Learning Objective: Create a curriculum course and lesson plan including a detailed plan of activities that you will be using in your training session, discuss what a Learning Management System (LMS) is and how to use it in your training course, write learning objectives, create an evaluation format, and calculate the Return on Investment (ROI) in your training sessions.

Module 5 – Training Methods, Manual Creation, and Development   

  • Learning Objective: Analyze eLearning and some of the tools and techniques, assess blended learning and how you can integrate blended learning into your training sessions, and write a training manual.

Presenting Complex Information

Course Description:

This course is designed specifically to help engineers and scientists develop better strategies for organizing, displaying and presenting complex data in ways that facilitate understanding in non-expert audiences. The course will apply current research from cognitive/learning sciences and technical communication, to present strategies for adapting complex information based on insights from these areas. Students in this course will have the opportunity to develop presentations in their own interest areas that reflect best practices in the organization, design, and delivery of presentations. Students will get concrete feedback on how effectively their presentations communicate complex information from both communication experts and other participants in the course.

Students will Learn:

  • To examine different strategies for presenting complex information
  • To review methods for analyzing and adapting information for different audiences
  • To discuss content organizational strategies
  • Techniques for developing presentation slides and visual information
  • How to describe techniques for improving presentation delivery

Course Modules:

Module 1 – Analyzing the Speaking Situation

  • Learning Objective: Explain and apply demographic, psychological, and environmental audience analysis, analyze their own strengths within the speaking situation, and apply methods of information gathering to the speaking situation.

Module 2 – Organizational Methods for Arranging Material

  • Learning Objective: Compose effective intros, conclusions, and purpose statements and apply appropriate transitions and organizational structures to organize their material.

Module 3 – Explanation Strategies

  • Learning Objective: Apply the strategies for presenting elucidating, quasi-scientific and transformative explanation and identify and apply tools for effective instructional presentations.

Module 4 – Creating Visuals with Maximum Impact

  • Learning Objective: Use the assertion-evidence model to create professional slides, create effective graphs and diagrams and explain the best practices for use of font and color.

Module 5 – Using Delivery Methods to Captivate Attention

  • Learning Objective: Apply extemporaneous and impromptu delivery methods in both individual and group presentations and explain effective elements of vocal and physical delivery.

Presenting Persuasive Information

Course Description:

Presenting Persuasive Information is designed to provide an overview of key issues related to the design and delivery of formal and informal persuasive presentations and information. Persuasive communication is focused on attempts to influence or change the attitudes, behaviors, and beliefs of others. As such, it represents a critical communication skill that underlies personal and professional success. It is designed to complement material presented in, the course, “Presenting Complex Information.”

Students will Learn:

  • Major principles that underlie the effectiveness of persuasive information.   
  • How to apply important theoretical concepts to the development of persuasive messages.   
  • To evaluate the quality of arguments in their own and other’s presentations.   
  • To properly structure persuasive messages to maximize impact.

Course Modules:

Module 1 – Persuasion Fundamentals   

  • Learning Objective: Define persuasion in the field of communication, list source characteristics and evaluate their effects on message delivery, analyze message factors, and identify receiver characteristics.

Module 2 – Theories of Persuasion   

  • Learning Objective:  Examine the Elaboration Likelihood, Behavioral Intention, and Extended Parallel Process models and explore their utility in creating effective persuasive messages, apply the Social Judgment and Cognitive Dissonance theories to persuasive communication

Module 3 – Making Good Arguments   

  • Learning Objective:  Define arguments, evaluate emotional appeals, develop instructional presentations, and construct concrete arguments.

Module 4 – Organizing Persuasive Messages   

  • Learning Objective:  Analyze the components of a well ordered argument, inspect the structure of transformative explanations, and examine the proper structure of a presentation.

Module 5 – Social Influence   

  • Learning Objective:  Examine methods for making requests and apply sequential request strategies to enhance message or presentational influence.

Initial Lean Supply Chain- Proficiency

Course Description

Students completing the Initial Lean Supply Chain – Proficiency course will obtain a high level of understanding of lean concepts, lean tools, and lean best practices that can be used to improve organizations. 

Students will Learn

  • Benefits of applying these in multiple environments, including manufacturing, office administration and service-oriented businesses
  • How to understand the fundamental tools of the lean supply chain and when and how to use these tools achieve immediate improvements in their areas of responsibility

Course Modules

Module 1 – Lean Overview, Terminology, and Workplace Organization

  • Learning Objective: Explain the history of lean and define the principles and tools of a lean system, prepare to identify waste, define and categorize basic lean terms into logical groupings, implement the lean tool and each of the 5 S’s, and identify the importance of implementing 5 S to create a foundation for lean.

Module 2 – Visual Factory and Value Stream Mapping

  • Learning Objective: Analyze the components of Visual Factory and how to implement them, define the Visual Factory Pyramid and describe how it is used to guide Visual Factory implementation, identify how Value Stream Mapping is used in process flow, record problems and waste, and organize a current state and future state map based on VSM findings.

Module 3 – Standardized Work

  • Learning Objective: Define standardized work and how it is an important foundational step in building stability for a lean system, explain how to implement standardized work, and identify how standardized work is used to trigger continuous improvement.

Module 4 – Quality and Total Productive Maintenance

  • Learning Objective: Explain how quality is implemented in a lean organization, define who is responsible for quality in a lean organization, identify the lean tools that are used to promote quality, and explain how Total Productive Maintenance is implemented in a lean factory.

Module 5 – Lean Metrics and Lean Supply Chain – Proficiency Summary

  • Learning Objective: Demonstrate how lean metrics are used to monitor and manage a lean factory, calculate the various lean metrics, and prepare lean metrics to ensure continuous improvement is achieved.

Strategic Supply Chain Management

Course Description:

The Strategic Supply Chain Management course will introduce learners to the 4C framework: chain, capacity, coordination, and competitiveness. Strategic supply chain choices and application cases will be analyzed. Tools to analyze the impact of strategic choices will also be reviewed.

Students will Learn

Learners will study the benefits of applying the 4C framework to a supply chain, assess the impact of supply chain structure on demand variability, analyze competing supply chains, evaluate how capacity can impact supply chain performance metrics, and identify how coordinating agreements can maximize supply chain profit.

Course Modules

Module 1 – Introduction to Supply Chains

  • Learning Objective: Identify a 4C view of a supply chain and how it focuses on chain structure, capacity, coordination, and competitiveness, analyze how the 4C approach provides a characterization of a supply chain’s architecture, assess the alternate choices of 4C through an audit, identify the significant changes through leveraging the 4Cs.

Module 2 – Chain Structure

  • Learning Objective: Assess the impact of the supply chain structure on demand variability, identify how consolidation warehouses can improve performance by reducing inventories, and analyze the optimization of a supply chain flow in response to changing demand and supply conditions and how it is necessary to align supply and demand conditions profitably.

Module 3 – Competition

  • Learning Objective: Define the alternate metrics impact location of inventories and roles, analyze competing supply chains impact inventories, expected profits, and impact of competition, and develop an understanding of the “prisoner’s dilemma.”

Module 4 – Capacity

  • Learning Objective: Define capacity as the designed system throughput per unit of time, identify how buffer capacity may be optimal to hedge against demand uncertainty, assess longer procurement lead times and how they may require a larger capacity, describe splitting/pooling capacity as a decision that requires a focus on task characteristics and thus a lead time, analyze how temporal capacity adjustments may require shift allocations to be matched to demand patterns, and evaluate the capacity “C” and how it can impact supply chain performance metrics.

Module 5 – Coordination

  • Learning Objective: Identify that in the absence of coordinating agreements, the supply chain profit is not maximized, analyze how coordinating agreements enable independent decisions by participants in the supply chain while attaining the supply chain maximum profit, and develop an understanding on how coordination agreements offer a toll to enable both supply chain profit increases as well as win-win outcomes across supply chain participants.

Operational Global Health Supply Chain

Course Description

The Operational Global Health Supply Chain course will take a more in-depth look at the various operations of the Global health supply chain including transportation, warehousing, purchasing, grocery supply chains, and apparel supply chains.

Students will Learn:

Learners will identify how transportation choice should be considered in the overall supply chain cost, assess how warehouses can improve the performance of a supply chain by enabling coordination, analyze how competition across suppliers can decrease wholesale prices through auctions, identify how implementing the 4C’s in the grocery and apparel industries can be used to increase profitability.

Course Modules:

Module 1 – Transportation

  • Learning Objective: Identify that a transportation choice should be considered using total supply chain costs, analyze coordination agreements and how they can decrease costs for shippers and improve service while benefitting carriers, and assess how the 4C’s can leverage transportation’s role in a supply chain.

Module 2 – Warehousing

  • Learning Objective: Assess how warehouses can improve the performance of a supply chain by enabling coordination, develop an understanding of optimizing shipments and how it can improve performance within a supply chain structure, analyze how leveraging the 4C’s within a warehouse can impact supply chain performance.

Module 3 – Purchasing

  • Learning Objective: Evaluate Early Supplier Involvement in design and the potential for it to decrease overall costs, analyze how competition across suppliers can decrease wholesale prices through auctions, assess how the 4C’s can be leveraged by the procurement function of the firm.

Module 4 – Grocery Supply Chains

  • Learning Objective: Identify how implementing the 4C’s in the grocery industry offers options across the supply chain to adapt, assess retail promotions and trade promotions, and analyze how the 4C’s enable alternate choices of pricing and inventory to maximize profitability.

Module 5 – Apparel Supply Chains

  • Learning Objective: Identify Bayesian updating methods and their ability to coordinate inventory with projected demand, assess how quick response schemes can be combined with coordination to generate win-win outcomes, and analyze how the 4C’s can be leveraged to improve apparel supply chain profitability.

Operational Supply Chain Management

Course Description

The Supply Chain Management Operations course will take a more in-depth look at the various operations of a supply chain including transportation, warehousing, purchasing, grocery supply chains, and apparel supply chains.

Students will Learn:

Learners will identify how transportation choice should be considered in the overall supply chain cost, assess how warehouses can improve the performance of a supply chain by enabling coordination, analyze how competition across suppliers can decrease wholesale prices through auctions, identify how implementing the 4C’s in the grocery and apparel industries can be used to increase profitability.

Course Modules:

Module 1 – Transportation

  • Learning Objective: Identify that a transportation choice should be considered using total supply chain costs, analyze coordination agreements and how they can decrease costs for shippers and improve service while benefitting carriers, and assess how the 4C’s can leverage transportation’s role in a supply chain.

Module 2 – Warehousing

  • Learning Objective: Assess how warehouses can improve the performance of a supply chain by enabling coordination, develop an understanding of optimizing shipments and how it can improve performance within a supply chain structure, analyze how leveraging the 4C’s within a warehouse can impact supply chain performance.

Module 3 – Purchasing

  • Learning Objective: Evaluate Early Supplier Involvement in design and the potential for it to decrease overall costs, analyze how competition across suppliers can decrease wholesale prices through auctions, assess how the 4C’s can be leveraged by the procurement function of the firm.

Module 4 – Grocery Supply Chains

  • Learning Objective: Identify how implementing the 4C’s in the grocery industry offers options across the supply chain to adapt, assess retail promotions and trade promotions, and analyze how the 4C’s enable alternate choices of pricing and inventory to maximize profitability.

Module 5 – Apparel Supply Chains

  • Learning Objective: Identify Bayesian updating methods and their ability to coordinate inventory with projected demand, assess how quick response schemes can be combined with coordination to generate win-win outcomes, and analyze how the 4C’s can be leveraged to improve apparel supply chain profitability.

Strategic Global Health Supply Chain

Course Description

The Strategic Global Health Supply Chain course will introduce learners to the 4C framework: chain, capacity, coordination, and competitiveness in the global health system. Global health supply chain choices and application cases will be analyzed. Tools to analyze the impact of strategic choices will also be reviewed.

Students will Learn:

Learners will study the benefits of applying the 4C framework to a supply chain, assess the impact of supply chain structure on demand variability, analyze competing supply chains, evaluate how capacity can impact supply chain performance metrics, and identify how coordinating agreements can maximize supply chain profit.

Course Modules:

Module 1 – Introduction to Supply Chains

  • Learning Objective: Identify a 4C view of a supply chain and how it focuses on chain structure, capacity, coordination, and competitiveness, analyze how the 4C approach provides a characterization of a supply chain’s architecture, assess the alternate choices of 4C through an audit, identify the significant changes through leveraging the 4Cs.

Module 2 – Chain Structure

  • Learning Objective: Assess the impact of the supply chain structure on demand variability, identify how consolidation warehouses can improve performance by reducing inventories, and analyze the optimization of a supply chain flow in response to changing demand and supply conditions and how it is necessary to align supply and demand conditions profitably.

Module 3 – Competition

  • Learning Objective: Define the alternate metrics impact location of inventories and roles, analyze competing supply chains impact inventories, expected profits, and impact of competition, and develop an understanding of the “prisoner’s dilemma.”

Module 4 – Capacity

  • Learning Objective: Define capacity as the designed system throughput per unit of time, identify how buffer capacity may be optimal to hedge against demand uncertainty, assess longer procurement lead times and how they may require a larger capacity, describe splitting/pooling capacity as a decision that requires a focus on task characteristics and thus a lead time, analyze how temporal capacity adjustments may require shift allocations to be matched to demand patterns, and evaluate the capacity “C” and how it can impact supply chain performance metrics.

Module 5 – Coordination

  • Learning Objective: Identify that in the absence of coordinating agreements, the supply chain profit is not maximized, analyze how coordinating agreements enable independent decisions by participants in the supply chain while attaining the supply chain maximum profit, and develop an understanding on how coordination agreements offer a toll to enable both supply chain profit increases as well as win-win outcomes across supply chain participants.

Initial Lean Supply Chain-Tactical

Course Description

Students completing the Initial Lean Supply Chain – Tactical course will learn how to apply lean concepts and tools across an organization to facilitate a cross-functional lean initiative.

Students will Learn:

  • To lead a cross-functional team to implement lean processes such as: pull systems, single piece flow, cellular line design, etc.
  • To facilitate effective meetings
  • To lead a small team in a Kaizen activity

Course Modules:

Module 1 – Lean Systems Implementation

  • Learning Objective: Define the 5 principles for success, the 8 reasons Lean fails, the qualities of Lean leadership, the 4 rules of Lean implementation, the 5 shop floor principles, and Scientific Thinking.

Module 2 – Effective Meetings and 5-Phase Implementation

  • Learning Objective: Establish the importance of planning and facilitating effective meetings and how to set up a meeting room depending on the type of meeting, analyze an effective meeting to avoid wasted time, define the prerequisites, objectives, changes needed, tools, enabling forces and roadblocks associated with Phases 1 through 5 Implementation.

Module 3 – Pull Systems Introduction and Cell Design

  • Learning Objective: Analyze the benefits, components and requirements of a pull system and the way in which it contributes to enhanced flow in an integrated lean system, demonstrate standardized work, and describe the principles of work cell design and lean design guidelines.

Module 4 – Kaizen Events, Raising Efficiency, and Problem Solving

  • Learning Objective: Identify the elements and structure of a Kaizen (continuous process movement) event and the basic nature of the event’s focus – waste, list the 10 steps of a Kaizen event and evaluate how to schedule these steps over one week, observe the nature of efficiency, establish methods for its improvement and its relation to customer satisfaction in a lean environment, assess the basic structure and application of Toyota’s problem-solving methodology and the role in plays in the lean system.

Module 5 – Quick Changeover, Effective Communications, and Lean Supply Chain – Tactical Summary

  • Learning Objective: List the steps to implement Quick Changeover and define where Quick Changeover is used and the benefits of implementing Quick Changeover, differentiate what to communicate upward to management and what to communicate downward to team members, identify the key aspects of implementing lean, summarize the key lessons learned, and utilize the order of tools and the 5 phases of tool implementation.

Initial Lean Supply Chain-Leadership

Course Description

Students completing the Initial Lean Supply Chain – Leadership course will learn the organizational, leadership and human systems that are necessary to build a lean culture.

Students will Learn:

  • How successful lean businesses deploy Steering Committees, Lean Champions, and Shop Floor Lean Organization Structures
  • The importance of a structured Lean Policy Deployment methodology to ensure all levels of the organization understand and support the leadership vision and goals

Course Modules:

Module 1 – Human Systems and Lean Training

  • Learning Objective: Assess how HR fits into lean organization, how HR performs its role and how an HR organization functions, identify the support that HR provides and the importance and significance of training in a lean organization, and explain how the development of internal lean trainers can support future lean implementation.

Module 2 – Lean Leadership

  • Learning Objective: Identify and define the different components and terms of Lean Management and describe how to achieve them.

Module 3 – Policy Deployment and Coaching

  • Learning Objective: Define Policy Deployment, differentiate between Policy Deployment and Master Schedule, and describe the concept for becoming a lean organization. Explain the definition and purpose of coaching and how to develop a coach, assess how to implement leadership in various situations and how to prepare Plant leadership for success in lean implementation.

Module 4 – Employee Involvement and Job Instruction Training

  • Learning Objective: Define Policy Deployment, differentiate between Policy Deployment and Master Schedule, and describe the concept for becoming a lean organization. Explain the definition and purpose of coaching and how to develop a coach, assess how to implement leadership in various situations and how to prepare Plant leadership for success in lean implementation.

Module 5 – Front Line Supervision and Safety & Ergonomics

  • Learning Objective: Assess how to maintain shop floor control and define the responsibilities before, during, and after a shift, identify the importance of a Safety Training Program and describe how to protect workers from hand, feet, body, and hearing injuries, explain the purpose of ergonomics, the role of Ergonomic Teams, and the risk factors of ergonomics, list the key aspects of Human Systems, summarize the key lessons discussed in the Lean Leadership course, and evaluate the benefits of implementing the Lean Leadership model.

Initial Lean Supply Chain-Strategic

Course Description

Students completing the Initial Lean Supply Chain – Strategic course will learn how to apply lean strategies, lean principles, and best practices to synchronize the supply chain with upstream and downstream partners

Students will Learn:

  • To effectively manage the supply chain by focusing on the 4V’s: variety, velocity, variability and visibility
  • To streamline the supply chain
  • To improve efficiency
  • To reduce lead-time

Course Modules:

Module 1 - Supply Chain Overview and Strategy

  • Learning Objective: Define Supply Chain management, identify the components of a Supply Chain, the various Supply Chain models, and the Supply Chain “Controller,” explain the importance of the 4 VL Framework, analyze how Toyota manages the extended Supply Chain, and identify the roles of suppliers.

Module 2 – Supply Chain Strategy and Planning

  • Learning Objective: Define Logistics, identify what should be considered when designing logistics for a Lean Supply Chain, explain how to optimize distribution to reduce lead-time, list types of applications used in supply chain operation, define and assess Product Planning, S&OP, and Mix Planning, and analyze how “silo-thinking” can impede cross-functional cooperation

Module 3 – Supply Chain Integration, Roles, and Processes

  • Learning Objective: Identify how Supply Chain Strategy is linked to Processes and Systems when driving Supply Chain operations, describe how information flow is used to trigger production, list the roles and responsibilities of the supply chain participants and of the Production Planning and Control, and analyze the components involved with the various Supply Chain processes.

Module 4 – Supply Chain Processes and Supplier Management

  • Learning Objective: Assess the Supplier Tier structure, analyze how Toyota implements a Network Logistics model and the important role that manufacturing has in Toyota’s Supply Chain operation, identify the vision, concept, and strategy of Toyota’s Fulfillment, list what Toyota considers important factors in managing and selecting suppliers, and explain what the key elements are to foster a relationship with suppliers.

Module 5 – Supply Chain Improvement and Metrics

  • Learning Objective: Prepare to identify wastes across the extended supply chain, analyze how Toyota has implemented strategic improvements and eliminated wastes on the supply and sales sides, identify what some of the critical metrics are that Toyota uses to manage the supply chain, and recap the main learning points and information covered in the previous four badges