Journal Articles

• Ashkanani, A., Dunford, B., & Mumford, K. (2022). "Impact of Motivation and Workload on Service Time: An Empirical Analysis of Call Center Operations." Management Science vol. 68 (9), 6697-6715.
• Hansen, S. D., Dunford, B. B., Boss, A. D., Boss, R. W., & Angermeier, I. (2011). "Corporate social responsibility and the benefits of employee trust: A cross disciplinary perspective." Journal of Business Ethics vol. 102 29-45. | Download |
• Chullen, C. L., Dunford, B. B., Boss, R. W., Angermeier, I., & Boss, A. D. (2010). "Minimizing deviant behavior in healthcare organizations: The affects of supportive leadership and job design." Journal of Healthcare Management vol. 55 (6), 381-399. | Download |
• Boss, R. W., Dunford, B. B., Boss, A. B., & McConkie, M. (2010). "Sustainable change in the public sector: The longitudinal benefits of organization development." Journal of Applied Behavioral Science vol. 46 (4), 436-472. | Download |
• Dunford, B. B., Boswell, W. R., & Boudreau, J. W. (2010). "When do high level managers believe they can influence the stock price. Antecedents of stock price expectancy cognitions." Human Resource Management vol. 49 (1), 23-34. | Download |
• Angermeier, I., Dunford, B. D., Boss, A. D., Boss, R. W. (2009). "Improving healthcare effectiveness: The impact of participative management perceptions on customer service, medical errors, burnout, and turnover intentions." Journal of Healthcare Management vol. 52 (2), 127-141. | Download |
• Dunford, B. B., Schleicher, D. J., & Zhu, L. (2009). "The relative importance of voluntary stock investment. Is stock ownership unnecessary for establishing an ownership culture." Advances in Industrial and Labor Relations vol. 16 1-28. | Download |
• Dunford, B. B., Oler, D. K., & Boudreau, J. W. (2008). "Underwater Stock options and voluntary executive turnover: A multi-disciplinary perspective integrating behavioral and economic theories." Personnel Psychology | Download |
• Dunford, B., Boudreau, J., & Boswell, W. (2005). "Out-of-the-Money: The Impact of Underwater Stock Options on Executive Job Search." Personnel Psychology vol. 58 67-101. | Download |
• Boswell, W., Boudreau, J., & Dunford, B. (2004). "The Outcomes and Correlates of Job Search Objectives. Searching to Leave or Searching for Leverage." Journal of Applied Psychology vol. 89 1083-1091. | Download |
• Wright, P., Dunford, B., & Snell, S. (2001). "Human Resources and the Resource Based View of the Firm." Journal of Management vol. 27 (6), 701-721. | Download |
• Devine, D., Clayton, L., Dunford, B., Seying, R., & Pryce, J. (2001). "Jury Decision Making: 45 Years of Empirical Research on Deliberating Groups." Psychology, Public Policy, & Law vol. 7 (3), 622-727. | Download |
• Devine, D., Clayton, L., Phillips, J., Dunford, B., & Melner, S. (1999). "Teams in Organizations: Prevalence, Characteristics and Effectiveness." Small Group Research vol. 30 678-711. | Download |
• Dunford, B., & Devine, D. (1998). "Employment At-will and Employee Discharge: A Justice Perspective on Legal Action Following Termination." Personnel Psychology vol. 51 903-934. | Download |

Book Chapters

• Boudreau, J., Boswell, W., Dunford, B., & Ray, P. (2002). "Why Top Talent Looks Elsewhere." BrassRing, LLC Waltham, MA. 258-263. | Download |
• Boudreau, J., Dunford, B., & Ramstad, P. (2001). "The Human Capital Impact on E Business. The Case of Encyclopedia Britannica." E-Business Research Center: Pennsylvania State University | Download |

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  Conflict Management Interviews Are Effective, but Only if the Quality Is High

  A variety of circumstances, from perceived inequities to unreasonable expectations, can trigger workplace conflict. If left to smolder, this conflict can flare up into costly outcomes that may include absenteeism, turnover, arbitration and litigation. Perhaps worst of all, it may produce a dysfunctional culture that stifles innovation and hinders an organization's effectiveness. Putting out the sparks of conflict before they ignite is one of the goals of Integrated Conflict Management Systems (ICMS), which place the responsibility of conflict resolution directly on managers and employees, rather than ombudspersons, human resource personnel, mediators, arbitrators and others.

  Full story: Conflict Management Interviews Are Effective, but Only if the Quality Is High

• 

  Happy Family, Happy Work: Study links transformational leadership to attachment theory

  “Transformational leadership — or behaviors that inspire followers to move beyond their own self-interest and work toward the good of the group — often fails to reach the levels needed by subordinates each day,” says Benjamin Dunford, an associate professor of organizational behavior/human resources at Purdue University’s Krannert School of Management. “Supervisors need regular support to ensure that they consistently display these expected behaviors at work.”

  Full story: Happy Family, Happy Work: Study links transformational leadership to attachment theory

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  Up in Smoke: Employee burnout more prevalent among newcomers, internal job changers

  Burnout — the word evokes a feeling of deflation. A smoking matchstick, a dwindling campfire, tires skidded to a stop. For many in the workplace, it’s a familiar feeling. Although the concept dates back to the 1970s, most studies addressed it from a static perspective. Research from Professor Benjamin Dunford at Purdue University's Krannert School of Management, however, takes a more dynamic approach by examining burnout throughout difference phases of employees' careers.

  Full story: Up in Smoke: Employee burnout more prevalent among newcomers, internal job changers

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  Balancing Act: Happy hospital employees lead to more satisfied patients

  Helping employees balance their work and family needs is increasingly important for not only attracting and retaining key talent in healthcare, but also for enhancing patient care. According to research by Ben Dunford, an associate professor of management at Krannert and a faculty affiliate of the Regenstrief Center for Healthcare Engineering in Purdue’s Discovery Park, more satisfied employees can mean more satisfied patients.

  Full story: Balancing Act: Happy hospital employees lead to more satisfied patients

• Work-Family Backlash

  PhD grad Matthew Perrigino and faculty members Kelly Schwind Wilson and Benjamin Dunford discuss their research on work-family backlash

• Conflict management

  Benjamin Dunford discusses conflict management

• Benjamin Dunford on Third Party Justice

  Dr. Benjamin Dunford talks about third party justice in organizations and how organizations treat employees.

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  Happy Family, Happy Work: Study links transformational leadership to attachment theory

  “Transformational leadership — or behaviors that inspire followers to move beyond their own self-interest and work toward the good of the group — often fails to reach the levels needed by subordinates each day,” says Benjamin Dunford, an associate professor of organizational behavior/human resources at Purdue University’s Krannert School of Management. “Supervisors need regular support to ensure that they consistently display these expected behaviors at work.”

  Full story: Happy Family, Happy Work: Study links transformational leadership to attachment theory