Wednesday, October 13, 2021
A variety of circumstances, from perceived inequities to unreasonable expectations, can trigger workplace conflict. If left to smolder, this conflict can flare up into costly outcomes that may include absenteeism, turnover, arbitration and litigation. Perhaps worst of all, it may produce a dysfunctional culture that stifles innovation and hinders an organization's effectiveness. Putting out the sparks of conflict before they ignite is one of the goals of Integrated Conflict Management Systems (ICMS), which place the responsibility of conflict resolution directly on managers and employees, rather than ombudspersons, human resource personnel, mediators, arbitrators and others.
Thursday, October 7, 2021
The COVID-19 pandemic has put immense stress on hospitals around the country, many of them struggling to provide enough beds to accommodate the surge in patients. To create room for all these new patients, hospitals have been forced to discharge existing patients earlier than expected. Sending them home early alleviates overcrowding and reduces costs, but it may put their health at risk, increasing the chances that they'll be back in hospital beds within a few weeks.
Thursday, September 30, 2021
You just got off the phone with a customer service representative at a credit card company. The rep was friendly and helpful, making you feel good about your relationship with the company. A minute later, your phone rings. It's an automated recording asking if you'd like to participate in a survey about your customer service experience. Such surveys are an increasingly common way for companies to measure customer service satisfaction. They want to find out if your customer service experience will help them retain you as a customer.
Thursday, September 23, 2021
Just as you can get a ride through Uber and book a room through Airbnb, you can use an on-demand service platform to make an appointment with a doctor. The doctor will see you through a computer, tablet or smartphone. Such remote consultations help extend healthcare resources from cities to rural areas and may also keep patients from making unnecessary visits to hospitals.
Wednesday, August 18, 2021
Home-sharing platforms, particularly Airbnb, have enjoyed tremendous growth over the last decade, as property owners have capitalized on the opportunity to offer rooms, apartments and entire homes to travelers seeking short-term rentals. The proliferation of Airbnb properties has sparked criticism that Airbnb hosts are snatching up homes that would otherwise be listed in the residential rental or housing market, thus reducing supply and driving up prices.
Thursday, August 12, 2021
Donna and Rhonda work at the same office and have comparable job responsibilities. Yet things are quite different at their respective homes, where they live with working partners. Donna has few responsibilities compared to her partner, Kim, who handles almost all the domestic chores and takes time off from work whenever their child is sick. Rhonda, on the other hand, often feels overwhelmed with housework and the burdens of raising four children, and so does her husband, Mark, who shares the household duties and also takes care of an aging parent.
Thursday, August 12, 2021
If you're out of laundry detergent in America, you're likely to get into your car and drive to a big-box or mid-sized store that's part of a national or regional chain. If you're in India, you'll probably take a stroll to a tiny store in your neighborhood, where hundreds of consumer goods are within reach of a storekeeper eager to serve you. About 12 million small stores operate in India, occupying street corners and other spaces in residential areas and generating more than 90 percent of retail sales.
Tuesday, July 27, 2021
The proliferation of online marketplace lending has been disrupting the consumer credit market, giving borrowers increased options for consolidating debt and building credit. Although marketplace lenders like the Lending Club, Prosper and others can transcend the geographic boundaries of traditional banks, the ultimate benefits to marketplace borrowers can still differ because local opportunities to replace marketplace loans vary.
Wednesday, July 14, 2021
Why do some firms routinely acquire more technology than others? That’s the central question addressed in a recent study by Luis Rios, an assistant professor in the strategic management area at Purdue University’s Krannert School of Management. The paper, “On the origin of technological acquisition strategy: The interaction between organizational plasticity and environmental munificence,” was recently published in Strategic Management Journal.
Wednesday, June 16, 2021
Leaving a safe and secure job to pursue a business venture as an entrepreneur can be a daunting endeavor. What motivates these people to take the leap of faith? A new study coauthored by Jordan Nielsen, an assistant professor at Purdue University’s Krannert School of Management, examines events that may motivate people to leave their employment and pursue entrepreneurship.
Tuesday, May 18, 2021
“Transformational leadership — or behaviors that inspire followers to move beyond their own self-interest and work toward the good of the group — often fails to reach the levels needed by subordinates each day,” says Benjamin Dunford, an associate professor of organizational behavior/human resources at Purdue University’s Krannert School of Management. “Supervisors need regular support to ensure that they consistently display these expected behaviors at work.”
Tuesday, May 18, 2021
Gender equality has become a hot topic in management as business leaders address growing pressures to advance women who remain significantly underrepresented in key leadership jobs and face an on-going pay and stock equity gap, says Ellen Ernst Kossek, the Basil S. Turner Professor of Management at Purdue University’s Krannert School of Management.
Friday, April 30, 2021
Researchers from City, University of London, University of Chicago, and Purdue University published a new paper in the Journal of Marketing that demonstrates that social media can be used to alleviate a major deterrent that hinders the adoption of a new technology: customer uncertainty.
Friday, October 30, 2020
Telemedicine has become more common given the current global pandemic. COVID-19 has limited doctor’s office and hospital visits to ensure safety for everyone. But rather than diminish the quality of care, new research coauthored by Purdue's Susan Lu in the INFORMS journal Information Systems Research finds that increasing wider use of telemedicine in the emergency room (ER) can yield positive results for patients and providers alike.
Friday, October 30, 2020
If your year-end goals include planning for retirement, you might want to rethink your options for when to start claiming benefits. In “The Mortality Effects of Retirement: Evidence from Social Security Eligibility at Age 62,” published in the Journal of Public Economics, Krannert researcher Tim Moore and colleague Maria Fitzpatrick of Cornell University show that declining labor force participation leads to an immediate jump in mortality.